Private Policy

PRIVACY POLICY

Last updated: September 18, 2025

Forever Shoe Bazar (“FOREVER SHOE BAZAR”, “we”, “us”, or “our”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a curated shopping experience. FOREVER SHOE BAZAR is powered by Shopify Inc., which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of personal information.

By accessing or using any part of the Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to an individual. We may collect the following categories of personal information depending on how you interact with our Services:

  • Contact Information: Name, billing address, shipping address, phone number, and email address

  • Financial Information: Payment method details, transaction details, payment confirmation (note: payment card details are processed securely by payment gateways and are not stored by us)

  • Account Information: Username, password, preferences, and settings

  • Transaction Information: Products viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled

  • Communications: Information shared when you contact customer support or communicate with us

  • Device & Technical Information: IP address, browser type, device identifiers, and network information

  • Usage Information: Interaction with the website, pages visited, and browsing behavior

2. Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you when you create an account, place an order, or contact us

  • Automatically through cookies and similar technologies when you use our Services

  • From service providers who support our operations (payments, shipping, analytics, marketing)

  • From partners or third parties as permitted by law

3. How We Use Your Personal Information

We use personal information for the following purposes:

a) To Provide and Improve Services

  • Process orders, payments, returns, and exchanges

  • Deliver products and provide customer support

  • Maintain and manage user accounts

  • Personalize your shopping experience

b) Marketing & Advertising

  • Send promotional communications via email, SMS, WhatsApp, or other permitted channels

  • Show relevant advertisements on platforms such as Meta (Facebook/Instagram) and Google, based on browsing or purchase activity (subject to consent and applicable law)

c) Security & Fraud Prevention

  • Protect accounts, transactions, and users

  • Detect and prevent fraud, misuse, or unauthorized access

d) Communication

  • Respond to inquiries, complaints, or service requests

e) Legal & Compliance

  • Comply with legal obligations

  • Enforce our Terms of Service, Refund Policy, and Warranty Policy

4. Compliance with Indian Data Protection Laws

We process personal information in accordance with applicable Indian laws, including the Information Technology Act, 2000, related rules, and the Digital Personal Data Protection Act, 2023 (DPDP Act). Personal data is collected and processed only for lawful purposes and with user consent where required.

5. Disclosure of Personal Information

We may disclose personal information in the following circumstances:

  • With Shopify, payment gateways, logistics partners, IT providers, analytics services, and customer support vendors

  • With marketing and advertising partners to provide personalized promotions

  • When required by law, court order, or government authority

  • In connection with a business transfer, merger, or restructuring

All third parties are required to process personal data in accordance with applicable privacy laws.

6. Relationship with Shopify

Our Services are hosted on Shopify Inc. Shopify may collect and process personal information to provide and improve the Services. Your data may be transferred outside India for processing by Shopify and its partners. To learn more, visit: https://privacy.shopify.com

7. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. Please review their respective privacy policies before providing any personal information.

8. Children’s Data

Our Services are not intended for individuals under the age of 18 years. We do not knowingly collect personal information from children. If a parent or guardian believes that a child has provided us with personal information, they may contact us to request deletion.

9. Security & Retention

We implement reasonable security measures to protect personal information. However, no system is completely secure. Personal data is retained only as long as necessary to fulfill legal, operational, or contractual purposes.

10. Your Rights & Choices

Depending on applicable law, you may have the right to:

  • Access personal information

  • Correct inaccurate data

  • Request deletion of personal data

  • Withdraw consent for marketing communications

You may opt out of promotional communications at any time by using the unsubscribe option or contacting us.

11. International Transfers

Your personal information may be stored or processed outside India. Where applicable, we rely on lawful transfer mechanisms and safeguards.

12. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India.
All disputes, claims, or legal proceedings arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Delhi, India only.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Continued use of the Services constitutes acceptance of the revised policy.

14. Grievance & Contact Information

For any questions, concerns, or grievances regarding this Privacy Policy or your personal data, please contact:

FOREVER SHOE BAZAR PVT. LTD.
70/A/35, First Floor, Najafgarh Road, Industrial Area, Rama Road
New Delhi-110015, India

Email: care@forevershoes.in
Phone: +91 836-830-2246